A Mind Map on the key elements of how to ask the right questions at the right time when conducting important conversations.
This information will help you ask appropriate ‘open’ or ‘closed’ questions at the right ‘level’ and how to use questioning as a way of demonstrating that you are actively listening.
– Times when it can be important to apply appropriate questioning skills
– The main types and sub-types of question and those that are most / least useful
– The three ‘Levels’ of questioning that range from factual to delving into feelings and values
– How & when to use each of the three levels